Effective Date: 01/04/2025
At Chalet and Villas, we understand that travel plans can change unexpectedly. Because we manage private, high-end chalets and villas, cancellation terms are structured to protect both our guests and our property owners.
1. Standard Cancellation Terms
Unless explicitly stated otherwise in your individual property rental agreement, the following general schedule applies to guest cancellations:
- More than 90 days before check-in: Deposit refunded, minus a non-refundable administrative and handling fee.
- 60 to 90 days before check-in: 50% of the total rental amount is retained.
- Fewer than 60 days before check-in: 100% of the total rental amount is non-refundable.
2. Custom Property Terms
Because each luxury property in our collection is independently owned, individual chalets or villas may carry specific supplier cancellation windows or non-refundable deposit terms. Your specific cancellation policy will always be clearly outlined in your booking contract before confirmation.
3. Travel & Cancellation Insurance
We strongly recommend that all guests purchase comprehensive travel insurance at the time of booking. Ensure your policy covers trip cancellations, medical emergencies, travel delays, and unexpected interruptions.
4. Cancellations by Property Owner or Force Majeure
In the rare event that a booked property becomes unavailable due to unforeseen circumstances or force majeure (e.g., severe weather damage or natural disasters), Chalet and Villas will offer to relocate your stay to an equivalent luxury property or issue a full refund for the affected period.
Questions & Modifications
If you need to request a date change or modify your reservation, please contact your dedicated travel manager as early as possible.
Email: booking@chaletandvillas.com