Frequently Asked Questions
Everything you need to know about booking your luxury stay with us.
1. General & Booking
What destinations do you cover?
We offer handpicked luxury chalets and private villas across France, Switzerland, Austria, Italy, Greece, and Spain.
How do I confirm a reservation?
Your booking is confirmed once we receive the required deposit and your signed rental agreement. Your dedicated travel manager will guide you through every step.
Are the properties suitable for private events or large groups?
Yes. We feature multi-property estates and large capacity chalets designed for family reunions, corporate retreats, and private celebrations.
2. Services & Amenities
What services are included with my stay?
Service levels vary by property—ranging from luxury self-catered stays with daily housekeeping to fully staffed chalets with a private chef, chalet manager, butler, and chauffeur.
Can you arrange private transport and transfers?
Absolutely. Our VIP concierge team arranges helicopter transfers, private jet charters, luxury airport pickups, and dedicated daily drivers.
Do you accommodate special dietary requirements?
Yes. If your stay includes a private chef, they will craft custom menus tailored to your preferences, dietary restrictions, and allergies prior to arrival.
3. Property & Policies
Are your properties verified?
Yes. Every chalet and villa in our collection is personally inspected to meet our strict standards for luxury, security, and privacy.
What is the policy on security deposits?
A refundable security deposit is required before check-in to cover potential damages or extra incidental charges, as outlined in our Terms & Conditions.
What is your cancellation policy?
Cancellation terms depend on the specific property and booking window. Please review our full Cancellation Policy for details. We strongly recommend purchasing travel insurance at the time of booking.
Need Further Assistance?
Our concierge team is available to help you curate your perfect luxury escape.
Email: booking@chaletandvillas.com